Cancellations

• Customers must provide at least 24 hours’ notice to cancel or reschedule a session.

• Cancellations or changes made with less than 24 hours’ notice may result in the loss of the session credit.

• We understand that emergencies happen; however, repeated short-notice changes will result in forfeited lessons.

• Subscription cancellations can be made at any time, but payments are non-refundable once the billing period begins.

Lateness

Customer Lateness

• We understand delays can occur (e.g., traffic, transport issues).

• If a customer is late, the instructor will try to extend the session or make up the time later.

• Repeated lateness may result in lost lesson time that cannot be credited or refunded.

Instructor Lateness

• If the instructor is late, any missed minutes will be added to a future session.

• If the instructor is 15 minutes or more late, customers may:

  • Cancel and receive a full refund,

  • Reschedule, or

  • Proceed with the session and have missed time added to another lesson.

Refunds

• All sales are final. Refund requests are only accepted within 48 hours of purchase.

• After 48 hours, refunds are not issued; sessions may be rescheduled or transferred to another person.

• For lesson packages, refunds or partial refunds are not available once use has begun.

• Unused packages may be refunded within 48 hours of purchase.

• Subscription payments are non-refundable once the billing period starts.

Lesson Packages and Usage

• Lesson packages must be used within a set period: 1 week per lesson purchased.

• Unused lessons in a subscription may carry over up to 25% into the next month, but expire if unused by the end of that following month.

• Individual lessons can be upgraded to group lessons for an additional £15 per extra participant, up to 4 people total. Please inform your coach beforehand.

• If a customer cannot complete a package, remaining lessons may be transferred or gifted, subject to approval.